Your website never sleeps, and neither do we! When people visit your website outside of normal trading hours, it’s important that they find the answers they need before they give up and search somewhere else. Our live chat agents are online 24 hours a day, 7 days a week to ensure that we are always available when your website visitors need us.
Do you want your own staff to receive live chat leads during office hours? You can! We can set up our live chat software for your own staff to log in whenever they are available. Our experienced team can act as backup during your office hours, and then take over when you log off at the end of the day. This flexible approach ensures you’re never offline and always available to assist your website visitors.
According to Fireclick Research, the average retail and eCommerce website converts less than 3% of web traffic to a sale or enquiry. That means that 97% of your website visitors will leave without making contact! Live chat software allows these visitors seeking answers from your home page to connect with your business through our experienced live chat operators. The Live Chat Monitoring team will engage with potential customers 24 hours a day and convert them into leads.
Advertising is expensive, and when you spend money to get visitors to visit your website it’s important that you maximize the opportunity to convert as many of them into leads and inquiries as possible. With Live Chat Monitoring on your website, you can connect, engage, and convert more of your website traffic into leads and inquiries. This increases your website’s conversion rate, and reduces your cost per acquisition from paid advertising and Google AdWords.