Generate leads while you sleep

Generate higher revenues during off-seasons via 24/7 live Customer Support

In search of services that pay off even during off-season slumps? Looking for ways to increase customer satisfaction by reducing customer service response time?

You may have all the right products and up-to-date services as your competitors in the same industry but still you might not be able to compete head-to-head, especially when the off season is upon you. Consumed with the dilemma of what you can do to keep up with your competitors, or more importantly, surpass them and turn visitor conversions into real-time conversions? Fret not.

You already know where this is heading for you and your business’ future; it is time you upgrade your ecommerce businesses with 24/7 live chat software and get it running on steroids. Just because your brand is experiencing slow momentum during the off-season slump doesn’t mean your website has to suffer too. The only trouble with online shopping is that there is human element to subtly ‘push’ potential clients towards the checkout.

Customers only want three things: high-quality products, costs and shipping, and thirdly and probably the most important thing which even the biggest of brands forget, live chat support.

It’s quite natural for customers to evaluate all possible pros and cons in their mind before the checkout — they want to be assured that whatever they are investing in is the best there is (for the price of course). Customer live chat support will do that for you by resolving queries and getting valuable feedback.

“Almost 62% of internet consumers voted that they purchase more products from a website that offers live customer support”. (Poll by Anderson Consulting)

Well there you have it! What does this mean for your business, you ask? Reduced shopping cart abandonment and a big boost in order sizes; you are in for a treat even in the deadest of seasons. You need to have someone always present to capture and retain leads, resolve issues during purchase, and provide one-on-one solutions and answers. Another huge benefit of live chat support is that it takes notice of all the introverts. You may have your social media profiles and pages overflowing with questions, queries and feedback, but there are still some people out there who feel hesitant on speaking on such public platforms. That’s where 24/7 live chat support comes in. It respects their privacy and gets the issue resolved within no time.

If you keep your website updated and available even when you are not open, you are aiming for a really good chance of customer retention. If you believe it’s essential for you to have someone in your physical store to guide customers properly, why not have the same on your website?

 

Live Chat Improves Conversion Rates

With an abundance of mixed marketing messages, confusing products and competition available across the internet, it’s not uncommon for consumers to find themselves lost or unsure about where to take their purchasing decision. Fortunately, web development capabilities now allow for efficient, 24/7 live chat systems to be integrated into designs, allowing brands to engage with visitors to their website in real-time – a huge advantage, if utilised correctly by the business.

Here’s three benefits your brand could be receiving from this nifty little feature…

Decrease the likelihood of shopping cart abandonment

There’s plenty of reasons as to why a potential customer may choose to stray away from a site, and it can take a lot of research and examination to unravel why exactly that could be happening. Live chat features, however, are able to influence that rate of abandonment by solving customer queries that otherwise remain unattended. When customers can’t find the information they’re seeking, they’ll often choose just to ditch the overall experience, without attempting to solve it. Integrating chat functions means you are readily available to provide assistance with these questions, eliminating the potential for them to click the dreaded red ‘X’.

Build authority and rapport

If you don’t have a physical store, it’s hard enough to build a satisfactory level of trust with online customers. Live chat gives you the opportunity to show visitors that there is a “person behind the screen” – demonstrating that you are physically present and on-hand to solve their problems. When customers can access real discussions with real people, they’re less likely to feel uneasy about making a purchase overall. Delivering helpful, trustful and genuine advice can have a remarkable effect on your business success, especially if it is available to visitors 24/7.

Eliminate the search struggle

Another handy feature of this system is that users don’t have to spend hours crawling through a site to find what they’re after. Live chat gives prospective customers the chance to ask real assistants if the product or service they are looking for is actually available. When given quick, immediate solutions, they may just feel more obliged to come back again next time. 

Give customers a reason to return with live chat features that are rapidly becoming an unparalleled capability of websites across all industries. Chances are you’ll quickly build a level of authority and positivity for your brand that cannot be achieved through any other avenue.