Imagine your sales and support professionals delivering immediate responses to your customers questions in real-time. Great customer service turns traffic into profits and customer loyalty.
Live chat has the ability to provide the convenient answers that customers want, while also adding significant benefits to the staff and bottom line of companies.
Here are some reasons why live chat can improve your business:
Convenient and Efficient
Live chat is a much more powerful contact method than phone or email. It allows each support representative to be able to handle multiple customer inquiries simultaneously and to handle each interaction more completely, consistently, and quicker.
Cost Saving Benefits
It increases efficiency by allowing live chat agents to handle multiple chats simultaneously, which in turn reduces the need to hire more employees, if at all. Live chat agents can handle more than one customer at a time, something email and phone don’t allow.
The key is that customers have someone who can immediately walk them through a sale if they become confused or have a question that can make or break a sale. Live chat builds website credibility with the customer; agents can answer questions immediately.
Live chat allows companies to expand hours of operation, provide customer support/service around the clock, engage leads and enable sales, all while keeping organizational costs low relative to the increase in revenues.
Gain an Edge over your competition.
The cost savings and convenience for both staff and customers makes live chat not only a viable option for businesses today, but an essential tool for any company that thrives on providing excellent customer service. Nearly all retail sales now begin on the Internet, even if the final purchase is in-store.