Generate leads while you sleep

Generate higher revenues during off-seasons via 24/7 live Customer Support

In search of services that pay off even during off-season slumps? Looking for ways to increase customer satisfaction by reducing customer service response time?

You may have all the right products and up-to-date services as your competitors in the same industry but still you might not be able to compete head-to-head, especially when the off season is upon you. Consumed with the dilemma of what you can do to keep up with your competitors, or more importantly, surpass them and turn visitor conversions into real-time conversions? Fret not.

You already know where this is heading for you and your business’ future; it is time you upgrade your ecommerce businesses with 24/7 live chat software and get it running on steroids. Just because your brand is experiencing slow momentum during the off-season slump doesn’t mean your website has to suffer too. The only trouble with online shopping is that there is human element to subtly ‘push’ potential clients towards the checkout.

Customers only want three things: high-quality products, costs and shipping, and thirdly and probably the most important thing which even the biggest of brands forget, live chat support.

It’s quite natural for customers to evaluate all possible pros and cons in their mind before the checkout — they want to be assured that whatever they are investing in is the best there is (for the price of course). Customer live chat support will do that for you by resolving queries and getting valuable feedback.

“Almost 62% of internet consumers voted that they purchase more products from a website that offers live customer support”. (Poll by Anderson Consulting)

Well there you have it! What does this mean for your business, you ask? Reduced shopping cart abandonment and a big boost in order sizes; you are in for a treat even in the deadest of seasons. You need to have someone always present to capture and retain leads, resolve issues during purchase, and provide one-on-one solutions and answers. Another huge benefit of live chat support is that it takes notice of all the introverts. You may have your social media profiles and pages overflowing with questions, queries and feedback, but there are still some people out there who feel hesitant on speaking on such public platforms. That’s where 24/7 live chat support comes in. It respects their privacy and gets the issue resolved within no time.

If you keep your website updated and available even when you are not open, you are aiming for a really good chance of customer retention. If you believe it’s essential for you to have someone in your physical store to guide customers properly, why not have the same on your website?