Live Chat software has been proven to increase leads and inquiries for websites around the world. But often, the biggest challenge with offering live web chat to your website visitors is how to resource it with staff to ensure you’re always online when your customers need you. During normal business hours is easy, but, what about after hours and on weekends?
We provide a fully managed service 24/7 to ensure you’re always online and never miss an opportunity to engage your website visitors. Capture more leads and reduce your bounce rate with our outsourced agents.
Choosing the right software is important, there are many chat plugins for websites that all offer different features. Our software has been developed to offer a flexible range of features and our experience operators are expertly trained to ensure we maximise every opportunity to capture new leads for you.
As soon as we started working with LiveChatMonitoring our enquiries increased by over 25%! We were worried at first whether an outside team could assist with the sale of luxury travel and understand our business well enough to speak directly to our potential customers. LiveChatMonitoring has been amazing for our business, we now provide customer service 24/7 across all timezones worldwide!
Set up proactive chat messages based on which page your visitor is looking at in real time.
Our SMS-to-Chat feature allows your website visitors to communicate via SMS text messages.
Our expert team monitors your website 24/7 so you never miss an opportunity to engage
Highlight growth areas and see which of your products/services are performing well.
Your website never sleeps, and neither do we! When people visit your website outside of normal trading hours, it’s important that they find the answers they need before they give up and search somewhere else. Our agents are online 24 hours a day, 7 days a week to ensure that we are always available when your website visitors need us.
Do you want your own staff to receive leads during office hours? You can! We can set up our live web chat software for your own staff to log in whenever they are available. Our experienced team can act as backup during your office hours, and then take over when you log off at the end of the day. This flexible approach ensures you’re never offline and always available to assist your website visitors.
According to Fireclick Research, the average retail and eCommerce website converts less than 3% of web traffic to a sale or enquiry. That means that 97% of your website visitors will leave without making contact! Live chat software allows these visitors seeking answers from your home page to connect with your business through our experienced operators. The Live Chat Monitoring team will engage with potential customers 24 hours a day and convert them into leads.
Advertising is expensive, and when you spend money to get visitors to visit your website it’s important that you maximize the opportunity to convert as many of them into leads and inquiries as possible. With LiveChatMonitoring on your website, you can connect, engage, and convert more of your website traffic into leads and inquiries. This increases your website’s conversion rate, and reduces your cost per acquisition from paid advertising and Google AdWords.
