Live Chat Monitoring
Your 24/7 Online Sales Team
NEW Feature! FREE integration with Facebook Messenger!
Expert live chat agents for less than 20c per hour!
Improve Customer Retention. Increase Sales. Reduce Cost.
Why Live Chat Monitoring?
We provide a fully managed live chat service 24/7 to ensure you’re always online and never miss an opportunity to engage your website visitors. Capture more leads and reduce your bounce rate with our expert live chat agents.
Choosing the right live chat software is important, there are many live chat plugins for websites that all offer different Features. Our chat software has been developed to offer a flexible range of features and our experienced live chat agents are expertly trained to ensure we maximise every opportunity to capture new and highly qualified leads for you. Our live chat agents are experts in customer engagement, we'll provide great quality customer support and deliver highly qualified leads to your sales team!
24/7 Live Chat Support
Your website never sleeps, and neither do we! When people visit your website outside of normal trading hours, it’s important that they find the answers they need before they give up and search somewhere else. Our experienced live chat agents are online 24 hours a day, 7 days a week to ensure that we are always available when your website visitors need us.
Co-managed Live Chat
Do you want your own staff to receive leads during office hours? You can! We can set up our live chat software for your own staff to log in whenever they are available. Our experienced live chat Agents can act as backup during your office hours, and then take over when you log off at the end of the day. This flexible approach ensures you’re never offline and always available to assist your website visitors.
Engage your web traffic
According to Fireclick Research, the average retail and eCommerce website converts less than 3% of web traffic to a sale or enquiry. That means that 97% of your website visitors will leave without making contact! Live chat software allows these visitors seeking answers from your home page to connect with your business through our experienced operators. The Live Chat Monitoring team will engage with potential customers 24 hours a day and convert them into leads.
Reduce your Cost per Acquisition (CPA)
Advertising is expensive, and when you spend money to get visitors to visit your website it’s important that you maximize the opportunity to convert as many of them into leads and inquiries as possible. With Live Chat Monitoring on your website, you can connect, engage, and convert more of your website traffic into leads and inquiries. Live Chat increases your website’s conversion rate, and reduces your cost per acquisition from paid advertising, SEO and Google AdWords.
We can even deliver your live chat leads as inbound phone calls by partnering with Direct Connect!
On our own website, our leads increased from day 1 and we ended up hiring an extra sales person to help with the increase in leads. Overall this has been a great addition and I've been working with Live Chat Monitoring and Drive Chat for years. I wouldn’t even consider having a website without offering 24/7 online chat support.