Live Chat Monitoring
Live Chat Monitoring
Your 24/7 Lead Generation Team
Boost your lead capture by an average of 30% or more!
Expert live chat agents for less than 20c per hour!
Improve Customer Retention. Increase Sales. Reduce Cost.
Why Live Chat Monitoring?
Our expertise lies in transforming passive browsing into active engagement, helping businesses like yours ignite meaningful conversations with website visitors.
We understand that every visitor on your website is a potential customer, and we strive to turn that potential into a fully qualified lead with our seamless and responsive live chat solutions.
Our expert team of Live Chat agents work tirelessly to ensure your website visitors feel heard, valued, and encouraged to take the next step with you. Experience a paradigm shift in visitor engagement and lead capture today with Live Chat Monitoring. Discover the power of fully managed live chat services, tailor-made for businesses eager to forge deeper connections and drive conversion.
24/7 Live Chat Support
Imagine a world where your customer queries are addressed around-the-clock, and potential opportunities never go unanswered. With Live Chat Monitoring, this is your reality! We understand the importance of timely responses, especially when your conventional business hours don't always align with your customers' needs. Our experienced live chat agents are always online and ready to help ensure your business never misses an opportunity to engage and convert additional leads.
Co-managed Live Chat
Do you want your own staff to receive leads during office hours? You absolutely can!
We can customise our live chat software for your own staff to log in whenever they are available.
Our experienced team of Live Chat Agents can act as backup during your office hours, and then take over when you log off at the end of the day.
This flexible approach ensures you’re never offline and always available 24/7 to assist your website visitors no matter what whether it's 3pm, or 3am!
Engage your web traffic
According to IRP Commerce, the average retail and eCommerce website converts only 3.58% of web traffic to a sale or enquiry!
That means that for most websites, 96% of their website visitors will leave without making contact.. Adding Live Chat software to your site allows website visitors to connect with your business through our experienced team of chat agents.
The Live Chat Monitoring team will engage with potential customers 24 hours a day and convert them into qualified leads, and we'll send them to you in real time!
Reduce your Cost per Acquisition (CPA)
Advertising is expensive, and when you spend money to get visitors to visit your website it’s important that you maximize the opportunity to convert as many of them into leads and inquiries as possible. With Live Chat Monitoring on your website, you can connect, engage, and convert more of your website traffic into leads and inquiries. Live Chat increases your website’s conversion rate, and reduces your cost per acquisition from paid advertising, SEO and Google AdWords.
We can even deliver your live chat leads as inbound phone calls by partnering with Direct Connect!
On our own website, our leads increased from day 1 and we ended up hiring an extra sales person to help with the increase in leads. Overall this has been a great addition and I've been working with Live Chat Monitoring and Drive Chat for years. I wouldn’t even consider having a website without offering 24/7 online chat support.