Live Chat Monitoring
Your 24/7 Online Sales Team

NEW Feature! FREE integration with Facebook Messenger!
Expert live chat agents for less than 20c per hour!
Improve Customer Retention. Increase Sales. Reduce Cost.

We provide fully managed live chat monitoring on your website.

Our live chat agents are fully trained in customer service and lead capture.

Reduce your website bounce rate, increase your advertising ROI.

What is live chat monitoring?

Live Chat has been proven to increase leads and inquiries for websites around the world. But often, the biggest challenge with offering live chat to your website visitors is how to resource it with staff to ensure you’re always online when your customers need you. During normal business hours is easy, but, what about after hours and on weekends?
Our live chat agents are online 24/7 to ensure you never miss an opportunity to engage with your website visitors and capture qualified leads.

Why Live Chat Monitoring?

We provide a fully managed live chat service 24/7 to ensure you’re always online and never miss an opportunity to engage your website visitors. Capture more leads and reduce your bounce rate with our expert live chat agents.

Choosing the right live chat software is important, there are many live chat plugins for websites that all offer different Features. Our chat software has been developed to offer a flexible range of features and our experienced live chat agents are expertly trained to ensure we maximise every opportunity to capture new and highly qualified leads for you. Our live chat agents are experts in customer engagement, we'll provide great quality customer support and deliver highly qualified leads to your sales team!

Proactive Invitations

Set up proactive live chat messages based on which page your visitor is looking at in real time.

Facebook Messenger

We integrate seamlessly with Facebook Messenger, allowing our live chat agents to capture leads 24/7

24/7 Live Chat Monitoring

Our expert live chat team monitors your website 24/7 so you never miss an opportunity to engage.

Monthly Reporting

Highlight growth areas and see which of your pages/products/services are performing well.

We are at Your Service Supporting Your Clients 24/7

Amazing Features

24/7 Live Chat Support

Your website never sleeps, and neither do we! When people visit your website outside of normal trading hours, it’s important that they find the answers they need before they give up and search somewhere else. Our experienced live chat agents are online 24 hours a day, 7 days a week to ensure that we are always available when your website visitors need us.

Co-managed Live Chat

Do you want your own staff to receive leads during office hours? You can! We can set up our live chat software for your own staff to log in whenever they are available. Our experienced live chat Agents can act as backup during your office hours, and then take over when you log off at the end of the day. This flexible approach ensures you’re never offline and always available to assist your website visitors.

Engage your web traffic

According to Fireclick Research, the average retail and eCommerce website converts less than 3% of web traffic to a sale or enquiry. That means that 97% of your website visitors will leave without making contact! Live chat software allows these visitors seeking answers from your home page to connect with your business through our experienced operators. The Live Chat Monitoring team will engage with potential customers 24 hours a day and convert them into leads.

Reduce your Cost per Acquisition (CPA)

Advertising is expensive, and when you spend money to get visitors to visit your website it’s important that you maximize the opportunity to convert as many of them into leads and inquiries as possible. With Live Chat Monitoring on your website, you can connect, engage, and convert more of your website traffic into leads and inquiries. Live Chat increases your website’s conversion rate, and reduces your cost per acquisition from paid advertising, SEO and Google AdWords.
We can even deliver your live chat leads as inbound phone calls by partnering with Direct Connect!

What our clients say

We recommend live chat monitoring to all our clients!
On our own website, our leads increased from day 1 and we ended up hiring an extra sales person to help with the increase in leads. Overall this has been a great addition and I've been working with Live Chat Monitoring and Drive Chat for years. I wouldn’t even consider having a website without offering 24/7 online chat support.
Luis G.
Knight Web Developers
As you know running such a personalised business in the very competitive industry is not always easy. Finding new ways to stay ahead of the competition is challenging to say the least. With your help over the last few months we have seen an increase in enquires and revenue as we are able to offer immediate attention to our customers.
Louanne Ward, Director, Peoples Introduction Bureau

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