Outsource Your Live Chat – Here’s Why You Should Do It Now!
You’ll notice that most websites you visit are full of live chat tools and chatbots with amazing offers to increase conversions, make sales and reduce customer service wait times. Online chat is an awesome tool and you should have it placed anywhere on your website where your customers need to make a decision. But worried about outsourcing live chat? Here’s why you should make the leap…
Outsourced live chat? What about those mission critical moments?
If you’re wondering, ‘Who’s taking these critical live chats? Are they experienced? Do they have the right training?’ you’re not alone – it can be hard to think anyone knows your business the way you do.
This is why training is everything for online chat and making sure that your chat agents have the tools they need to do their task is paramount. The most important part of training live chat agents is educating them on the products and services you provide.
At Live Chat Monitoring, we ensure we’re across all the information we need to be the best possible representative for your business, including:
- Opening hours
- Details about the products or services you offer
- Your brand personality and point of difference – we customise our approach to suit your needs
- Other relevant information that we might need to better understand what you do
- What kinds of questions your website visitors are likely to ask
- How you want us to respond to questions
We also research your website to learn as much as we can about your business and review it regularly to make sure we’re always up-to-date with your latest company news, products and promotions.
When you outsource your live chat service to Live Chat Monitoring, you can rest assured that your agents know their scripts inside and out. They also have the appropriate scripts and documentation available when interacting with visitors and customers.
The online chat conversion hack – outsource live chat to engage with your visitors!
A live chat agent is in the problem solving business and always has to type with a smile on his or her face. Your customers need to feel that they are talking to somebody who cares, and cares plenty!
Imagine you go into a store with knowledgeable staff but they are not friendly and they don’t have quite what you want. You will likely walk out and go find another store that has what you want.
Now imagine walking into a store that has knowledgeable and super-friendly staff. They don’t have exactly what you want, but the smiling staff drill down into why you want it and show you some alternatives.
Maybe you walk out of there having bought something, maybe not. But you will definitely go back. They will have branded you with a memory of a great buying experience. And that’s one more reason to go for professional outsourced chat agents. A pro has done it a thousand times and knows what to say and how to say it. And your customer or visitor leaves your site feeling that he or she is the most important person to you at that particular moment.
At Live Chat Monitoring we offer a mission critical combo of software and agents that focus on conversions 24 hours a day, seven days a week, so you can focus on your business.