Live Chat for Builders and Property Developers

Buuilders and Property Developers – Here’s Why Live Chat Is On Absolute Must For Your Business Website

Whether you run an e-commerce platform or a traditional store, good customer service is crucial to generate and convert more leads. This is even more accurate for Builders, Property Developers, and Real Estate Agents — whose job relies on establishing rapport with potential clients every day.

The initial communication between a Builder and a buyer usually happens online, as over 93% of real estate purchases begin with a simple Internet search.

How Builders and Property Developers Benefit

As real-world interactions transpire to online platforms, buyers expect you to offer instant support. To offer good customer support, businesses must respond to customer queries quickly on the website.

Surprisingly, the live chat feature is still an untapped resource among many builders and property developers. It can help you understand the needs of the customer and close more sales.

Live Chat Monitoring on your website can help boost sales and maximize revenue for Builders and Developers. Here’s how live chat allows home builders to close more sales and offer excellent customer service.

Improve Engagement Rate

Live chat works in real time – to provide quick resolutions and answers – to customer queries. It is something buyers now expect from all businesses and not just those in the real estate industry.

Compared to other support mediums like email, phone or a contact form, live chat ranks higher in customer satisfaction.

Live Chat Monitoring does exceptionally well to add a human element that most websites lack. Often, buyers have questions while they are researchin that they may ask after work hours. Our trained customer support team can answer their questions and keep them interested.

An increasing number of people use mobile devices to visit websites and inquire about products or services.  Having Live Chat allows quick engagement and improves chances of converting an eager buyer into a client for your real estate business.

Convert More Leads

Live Chat Monitoring converts leads at a higher rate than the use of forms on a website, which tend to be more passive. This results in more qualified leads for builders and real estate agents, with a higher chance of conversion.

We ask the right questions to qualify and process each lead — so the website visitor remains interested and likely to engage with your business to buy or sell their property.

Our  live chat software monitors all visitors on the website. And makes use of third-party analytics tools like Google Analytics to interpret and compile traffic patterns.    And our experienced team of live chat agents will engage your website visitors in conversations so that we can convert every possible lead for your sales team.

Live Chat is 85% more likely to convert leads into loyal customers for a business. The analytics report can help understand the target population and devise a better business strategy.

Capitalize On Website Traffic

The average website converts less than five percent of all website traffic. That means approximately 95% of your visitors leave without qualifying as a lead.

What would you do if your house openings had 95% of people walking through the front door for a look, but then then walked out without saying a word?   This is what’s happening on your website right NOW!   Live Chat is an amazing tool for engaging the 95% of visitors who leave without making content – Our experienced live chat agents can reach out and attempt to engage your website visitors in a conversation to help qualify as many leads as possible.

We can help find out where the opportunities are and show you how many more leads you could/SHOULD be capturing each day.

Minimize Your Costs

As a property developer, you always strive to find the most cost-effective way to engage buyers in your listings. Live chat decreases your customer service costs as it lowers the demand for 24/7 phone support.

Compared to other support channels, live chat tools are cheaper to integrate. It streamlines your lead generation efforts with real-time engagement. Live chats not only minimise costs for your real estate business, they also ensure a high return on investment from your Advertising budget.

The Final Say

Having a live chat feature on your website makes it more interactive and improves visitor experience. Potential clients are likely to engage with your business if their questions are readily answered.

Live Chat Monitoring makes builders and property developers more accessible and facilitates an easier online experience for submitting leads and enquiries.

Why not start today? Contact us now to expand your client base!

Outsourcing Your Live Chat – Here’s What You Need To Know

Outsourcing Your Live Chat – Here’s What You Need To Know

Tech innovations take place by the minute to offer us convenience, and one such blessing is the integration of live chat on websites.

The truth is: Customers hate being left in the dark. If they have a query, they want a response in 10 minutes or less (period).

An overwhelming number of businesses now offer live chat on their website and social media page to improve customer engagement and capitalize on business opportunities. If you don’t already have a live chat option for your website visitors, you’re missing out on potential leads and long-term customers. 

You cannot handle all customer queries on your own and that leaves you with two options — recruit an in-house team or outsource the service to a third-party.

Why Have Live Chat On Your Website 

You may have a good sales team, but are they able to engage all visitors on your website? 

There is no telling how much work one has to accomplish in a day. We all have our plates full — putting time aside to reply to each visitor can take a lot of time. 

That is where outsourcing companies like LiveChat Monitoring come in. A live chat feature is your best bet for one-on-one engagement with potential customers!

Don’t Worry! Customers don’t get annoyed with the live chat pop-up window. In fact, 91% of customers appreciate a live chat pop-up and feel it helps them make a purchase decision.

LiveChat Monitoring also collects useful data on demographics, which can help devise a better business strategy for the target population and keep them coming back. 

Around The Clock Support

Visitors love when they can reach out to a business 24/7 — and that is exactly what we offer! 

But if you go for an in-house team, will you keep your office running round the clock? Outsourcing your live chat can do wonders for your business. 

Won’t Burn A Hole In Your Pocket

Let’s delve into the specifics, if you have an in-house team you will need:

  • Arrangements to house the team 
  • Train them on customer service 
  • Buy equipment 

But if you outsource live chat to a credible service, it will take care of all curious visitors without burning a hole in your pocket. 

You have to pay as little as 20 cents per hour for a team of highly skilled agents. Isn’t that reasonable?  

From Initial Engagement To A Confirmed Lead 

You have to be cautious when reaching out to potential customers online — you want to appear as a trustworthy source there to guide you. 

The analytics report compiled by LiveChat Monitoring helps convert more leads. It gives a comprehensive view on:  

  • Geographic location of visitors 
  • Most visited pages 
  • Number of times a visitor has been on your website 
  • Bounce rate for each page 

We Have Your Back

If you handle customer service on your own, chance are you are knee-deep in work and often are not able to reach out to potential customers on time. 

A customer may feel ignored and choose your rival — just because of a delay in response on your part. 

With LiveChat Monitoring, our agents will engage, answer queries, and guide customers toward closing a deal with your business.

Think of all the visitors you can capitalize on and sell your product or service to. Once you are done for the day our live chat will remain active — and be at your service 24/7.

Interested? Let’s Activate Live Chat 

You can focus on everyday business operations with our quality live chat service. We make sure that all customer queries are answered, and visitors are engaged to purchase your product or service. 

So why wait? Sign up for the service and we will send a javascript code — and within 30 seconds our live chat feature will be integrated on your website!