Initially launching in 2012 as an enterprise level live chat software company, our team was initially focussed on live chat software implementation, chat agent training, and working with Enterprise level clients and Digital Agencies on advanced website engagement and conversion strategies.
Our success in training our clients' internal staff to become experts in live chat lead to us being asked to provide support teams to handle the increase in live chat volume during business hours - As well as provide managed solutions to handle live chats received outside of traditional business hours.
Fast forward to today (2023!), and we now stand as a proven leader in our industry. We directly employ hundreds of live chat agents that work from our office to provide 24/7 chat support our clients all over the world!
Since our inception, we have qualified and sent over 8,700,000 leads to our clients!
In addition to fully managed live chat solutions, we also offer the ability to convert online leads in to inbound phone calls - Please check out Direct Connect for more information.
Live Chat Monitoring
Attracting visitors to your website is only half the battle.
What’s the other half, you might ask?
Converting them into qualified and actionable leads! It’s no secret that “People like buying from people”, and with that in mind, Live Chat Monitoring focusses on providing teams of expertly trained live chat agents (yes, real humans!) who are online and ready to engage with website visitors 24/7.
Our team of Live Chat agents are experts in online customer engagement, we'll help you turn more passive website visitors into qualified leads.
On average, most websites that use live chat will experience a 30% (or more!) increase in leads and enquiries.
We have clients who have received up to a 400% increase in their website lead capture!
The benefits of adding live chat to your website is obvious, but often the biggest challenge is how to properly resource it – especially after hours. We offer a service that addresses the #1 challenge with live chat software, ourChat Agents are online 24hrs a day and 7 days a week and are always ready to engage your website visitors and help convert qualified leads for your sales team.
Long after you and your staff have signed off for the day, our live chat agents are busy working and capturing new sales leads and enquiries for your business so that you never miss out on another opportunity. Increase your website conversion by turning your visitors into paying customers! If you have invested your hard earned time and money to get potential customers to visit your website, we’ll help you put that investment to good use and reach its highest potential.