Live Chat Monitoring – About Us
Attracting visitors to your website is only half the battle. What’s the other half, you might ask? Keeping them connected and interested. It’s no secret that “People like buying from people”. With that in mind, business owners have to remember that visitors prefer personal attention and service. When people have questions about your product or service, they prefer answers from a live person, not from a list of “frequently asked questions” or automated responses. That’s where we come in!
We offer live chat monitoring for savvy website owners who want to increase their website conversion rates. Live Chat Monitoring is an Australian owned company with headquarters in South Melbourne, and satellite offices in the US and UK. Our team is made up of highly trained customer service professionals who receive ongoing weekly training in consumer behaviour and lead capture.
Our founder, Gavin Sloan, launched LiveChatMonitoring.com after using and recommending live chat software for a number of years to his clients. On average, most websites with live chat experience a 20-30% increase in leads and enquiries. The benefits of adding live chat monitoring to your website is obvious, but often the biggest challenge is how to properly resource it – especially after hours. We offer a service that addresses the #1 challenge with live chat, our Operators are online 24hrs a day and 7 days a week and ready to respond to your website visitors. Long after you and your staff have signed off for the day, our live chat operators are busy working and capturing new sales leads and enquiries for your business so that you never miss out on another opportunity. Increase your website conversion by turning your visitors into paying customers! If you have invested your hard earned time and money to get potential customers to visit your website, we’ll help you put that investment to good use and reach its highest potential.