Author Archives: admin

Boost Engagement, Increase High-Quality Leads, and Enhance Customer Satisfaction with your new SuperPower: Outsourced Live Chat!

It’s no secret that outsourced live chat is helping tens of thousands of businesses to improve their online customer experience. In this article we’ll explore how 24/7 live chat monitoring can be your secret to improving your lead quality and … Read More

The Top 5 Benefits of Live Chat for Lead Generation

What is Live Chat and Why is It Important? In this article we’ll explore some of the many benefits of Live Chat, and why you should add it to your website. You’re already aware that Live Chat is a tool … Read More

Direct Connect Secret Shopper

Our friends at Direct Connect have just released their lead response research for the Australian Automotive Industry! The study looked at online lead handling by car dealerships across the country, and was conducted over several weeks. In total, over 1800 … Read More

Home builders

Builders need Live Chat

In this article, we’ll explore why home builders need live chat. There is one simple rule for thriving businesses these days: engage your customer! After all, quality customer service is what keeps them coming back to you, not only helping … Read More

Live Chat for Dentists – An essential tool for your website

Live chat for Dentists – An essential tool to grow your dental clinic! Businesses these days are becoming increasingly customer-driven as they compete with each other to provide the best customer experience, live chat is a fantastic tool to give … Read More

Live Chat for Law Firms

How Can Law Firms benefit from Live Chat Monitoring? When a potential client is searching for legal representation, they’ll often visit multiple websites while looking for the right Attorney to contact. In a hyper-competitive industry, Law firms are under ever-increasing … Read More

6 Reasons why your website needs live chat

Imagine that you’ve just walked into a physical store or showroom.
You’re looking for a team member to help to find the right solution..
You have some questions that you need to be answered before you are ready to make a purchase..
What would you do if you couldn’t find any staff members to help you?

How long would you wait before giving up and go search for another company that’s more responsive? … Read More

Live Chat for Home Builders and Property Developers

Why is live chat for home builders an essential addition to your website? When a potential customer walks into your office or display home, your team is there to greet them, answer their initial questions, and help explain why you’re … Read More

Outsourcing Your Live Chat – Here’s What You Need To Know

Outsourcing Your Live Chat – Here’s What You Need To Know Tech innovations take place by the minute to offer us convenience, and one such blessing is the integration of live chat on websites. The truth is: Customers hate being … Read More

How Live Chat Monitoring Can Change (And Grow) Your Online Business

How Live Chat Monitoring Can Change (And Grow) Your Online Business   Everything seems to be on-demand these days: you can binge-watch six seasons of your favourite television show in one sitting, get food delivered to your door at any … Read More