It’s no secret that outsourced live chat is helping tens of thousands of businesses to improve their online customer experience. In this article we’ll explore how 24/7 live chat monitoring can be your secret to improving your lead quality and … Read More
Live Chat Monitoring Blog
Better Lead Capture for Better Engagement
When it comes to generating engagement, interacting with your prospective customers is imperative. It builds a relationship with recurring customers and drives new ones to trust your business and become loyal to it. Many people may pass by your website, … Read More
Improve Your Website Conversion Rates with Live Chat
Proven strategies to improve your website conversion rates and enable transformative conversations with your prospects and customers. … Read More
The Ultimate Guide to 2022 Customer Engagement
Discover how to boost your customer engagement strategies in 2022 by adding human interactions with live chat agents. … Read More
The Top 5 Benefits of Live Chat for Lead Generation
What is Live Chat and Why is It Important? In this article we’ll explore some of the many benefits of Live Chat, and why you should add it to your website. You’re already aware that Live Chat is a tool … Read More
Direct Connect Secret Shopper
Our friends at Direct Connect have just released their lead response research for the Australian Automotive Industry! The study looked at online lead handling by car dealerships across the country, and was conducted over several weeks. In total, over 1800 … Read More
Builders need Live Chat
In this article, we’ll explore why home builders need live chat. There is one simple rule for thriving businesses these days: engage your customer! After all, quality customer service is what keeps them coming back to you, not only helping … Read More
Live Chat for Dentists – An essential tool for your website
Live chat for Dentists – An essential tool to grow your dental clinic! Businesses these days are becoming increasingly customer-driven as they compete with each other to provide the best customer experience, live chat is a fantastic tool to give … Read More
Live Chat for Law Firms
How Can Law Firms benefit from Live Chat Monitoring? When a potential client is searching for legal representation, they’ll often visit multiple websites while looking for the right Attorney to contact. In a hyper-competitive industry, Law firms are under ever-increasing … Read More
6 Reasons why your website needs live chat
Imagine that you’ve just walked into a physical store or showroom.
You’re looking for a team member to help to find the right solution..
You have some questions that you need to be answered before you are ready to make a purchase..
What would you do if you couldn’t find any staff members to help you?
How long would you wait before giving up and go search for another company that’s more responsive? … Read More