Features
24/7 Lead Generation & Customer Support
- Our team of expert live chat agents are online 24/7 and always ready to respond to new chats within seconds!
- Never miss an opportunity to engage your website visitors and capture qualified leads
- Facebook Messenger integration allows you to convert more leads from social media
- Fully qualified leads are sent to you in real-time
- Increase your website's conversaion rate, lower bounce rates, and improve your marketing ROI
Co-Managed Live Chat Options
Want to handle your own live chat enquiries during business hours? No problem!
We offer flexible solutions that allow your own team to log in and recieve live chat messages direct from your website.
This hybrid model allows you the ability to have your internal team available during business hours, and our expert live agents will take over to provide complete 24/7 live chat support when your team is offline.
Your staff can simply log into our live chat dashboard and start receiving live enquiries.
Customized Scripting
We’re experts at what we do – our professional team can handle any query your customers throw at us. But you always set what we can and can’t say about your business.
How? Before we begin working with you, we’ll send you a comprehensive questionnaire covering everything we need to know about your business and the kinds of questions you want us to answer for you. It includes:
- Basic info – location(s), opening hours, what your business does, etc.
- FAQs – answers to common questions your web visitors may ask and how to respond to them
You can update your information anytime – if you’re offering new products or services, have a special event coming up, change location or extend your opening times.
What if we get thrown a curve ball?
If we receive an enquiry that’s off the script you’ve set for us, we’ll:
- Let the customer know we’ll refer their enquiry to a member of the team (your team!) who can assist them
- Collect their contact information and the details of their enquiry
- Contact your staff immediately so they can respond with the appropriate information.
Proactive Invitation
With Live Chat Monitoring, you can set up proactive chat messages based on which page your visitor is looking at in real time. This can:
- Convey the impression that you’re ready and waiting for their query – just as if they were in a bricks and mortar store
- Show you’re responsive to their needs
- Target visitors in a way that's relevant to their needs
How it works.
Say, for example, you have a car dealership. On your fleet page we can create a proactive chat message to appear after a set time to encourage a visitor to strike up a conversation – just as your sales staff would in the showroom.
A window might pop up saying:
"Hello! Are you considering a fleet vehicle for your business? Have you got any questions I can help you with?"
Prompt positive interaction for better results.
By engaging your visitors in a way that’s more relevant to them in real time, we can reach out with assistance before they search elsewhere for more information.
It also means we can help you capture the very best quality leads – those ones more likely to convert into sales.