WHAT ARE YOU MISSING OUT ON IF YOU DON’T HAVE LIVE CHAT MONITORING ON YOUR WEBSITE?
By now, we’ve all read and gotten to know the wonderful things that live chat can do for your company’s website. Increased conversion rates, effective communication tool and sales booster – the advantages can be unlimited.
If you’re still undecided whether to add live chat software to your website, here are some things that you are missing out on by not having live chat monitoring:
1. EDGE OVER YOUR COMPETITION
A recent study showed that a lot of the top retail companies do not have live chat monitoring services on their websites. If you want to gain an advantage over your competition, adding live chat to your website can be the key in order to have that edge. By offering a different form of contact to customers, you are also giving them a different experience that they don’t usually get from other websites.
By presenting a different feature, you are effectively setting your company apart from other businesses which will give you that position of being a leader in your industry.
2. EFFECTIVE CUSTOMER SERVICE
One of the biggest advantages of having live chat monitoring is the effectiveness and efficiency that it brings to a company’s customer service aspect. Having a phone number that customers can call is a good thing but we have to remember that a customer service representative can only handle one customer at a time. By having a live chat operator, the same person can handle multiple live chat conversations simultaneously by switching from one conversation to another using a live chat software.
3. INCREASED CUSTOMER SATISFACTION
Satisfaction level can be directly associated with customer’s experience. If they leave your website feeling dissatisfied because they can’t find the answer to their question, there is a chance that they will look for another company who can address their concern promptly. With live chat, operators are able to assist the customers in a timely manner which can lead to an increase in customer satisfaction. Having an operator present gives customers immediate access to someone if they need assistance.
Take the time to fully understand how live chat can affect your company’s growth and progress. Keep in mind that customer service can make or break a business and having 24/7 live chat monitoring added to your website can help your business make it to the top of the leader board.