Our new Live Chat Monitoring website is officially live.
After months of planning and development, we are excited to share the updated design. The new website reflects how our service has grown and makes it easier to understand how managed live chat supports customer enquiries 24/7. You can explore the new site on our homepage.
In addition to the new design, we are also introducing several new features. Each one is focused on improving flexibility, engagement, and customer experience.
Facebook Integration
You can now integrate live chat directly with your Facebook Page.
This means your Facebook followers can chat with a real person in real time without leaving Facebook. They can ask questions, receive instant responses, and submit enquiry details in one place. According to Meta’s guidance on business messaging, customers expect fast and convenient communication on social platforms..
As a result, businesses can turn social interactions into qualified sales leads more easily.
Self Managed Operators
Many businesses want more control over their live chat coverage.
Now, you have that option.
With self managed operators, you can handle chats during business hours when it suits you. You choose how many operators you need and log in whenever you are available. When you sign off, our team takes over immediately. This ensures your website is never offline and enquiries are always answered.
You can learn more about how this flexible coverage works on our features page.
This approach supports modern customer expectations around fast response times and consistent service. Research from HubSpot shows that responsiveness plays a key role in trust and conversion.
Customisation Options
Your live chat widget should match your website.
That is why we now offer more customisation options. You can adjust the design to better reflect your brand or ask our team to handle it for you. Consistent design helps users feel confident and comfortable, which is supported by usability research from the Nielsen Norman Group.
If you would like help with customisation, contact us for a free quote.
What’s Coming Next
These updates are only the beginning.
We have additional live chat monitoring features planned for release soon. Each update is designed to improve responsiveness, flexibility, and overall customer experience. For updates and insights, visit our blog.
Contact us for free quote.