Choose a monthly plan to suit your needs
Whatever your business needs, we’ve got a great Live Chat package to suit. We think you’ll be thrilled at the way Live Chat Monitoring engages your web visitors, delivers outstanding customer service and captures more warm leads.
Offer your website visitors the ability to chat via their mobile browser or via text message. This feature allows your website visitors the flexibility to chat via text while on the go. When setting up this feature we will issue you a unique cell number that can also be incorporated in your TV, Print, and outdoor advertising to encourage a measurable direct response and an increase in leads.
DriveChat has the ability to convert website leads via live chat, then deliver the lead to your sales team via an inbound phone call! This premium feature allows you to disrupt the “shopping around” process and connect on the phone with your leads within seconds!
We don’t believe in locking our clients into contracts. If Live Chat Monitoring isn’t for you, simply let us know and we’ll cancel your account after the next billing period.
From the moment I implement LiveChatMonitoring onto my clients’ websites the conversion rate improves dramatically, by over 20%! The number of leads received early morning and late at night has also increased dramatically due to the amazing customer service the LiveChatMonitoring team deliver to our website visitors. These are life changing revenue increases for my clients and I urge every business big or small to give it a try, love these guys!
We love it! Our leads increased from day 1 and we ended up hiring an extra sales person to help with the increase in business. I wouldn’t even consider having a website without offering 24/7 online chat support.
As you know running such a personalised business in the very competitive industry is not always easy. Finding new ways to stay ahead of the competition is challenging to say the least. With your help over the last few months we have seen an increase in enquires and revenue as we are able to offer immediate attention to our customers.
As soon as we started working with LiveChatMonitoring our enquiries increased by over 25%! We were worried at first whether an outside team could assist with the sale of luxury travel and understand our business well enough to speak directly to our potential customers. LiveChatMonitoring has been amazing for our business, we now provide customer service 24/7 across all timezones worldwide!
If you are looking for more sales leads, this has to be the best and most cost effective way of doing it I have seen. So many businesses spend significant money on advertising, adwords, SEO, all designed to drive traffic to their website, and all they have on their website is a phone number or a contact us form. We insist on using this with most of our clients, as it generates quality leads from web traffic that is already looking at our clients websites. Our sales team then take these leads, and convert these into sales.
Since switching to LiveChatMonitoring we have been very impressed by the ability of chat their chat team and the leads they are supplying to us. For us it was important that the chat team gave the user a positive experience, appropriately handled any questions and provided us with a lead that was easy for us to understand and follow up with. LiveChatMonitoring do exactly that. The client support provided by the LiveChatMonitoring team is excellent and they are fast to respond to any questions we have relating to their service. We highly recommend LiveChatMonitoring for live chat on your website. Living Online.
What payment options do you offer?
Sign up via this website and pay using a credit card or PayPal. If you prefer to be invoiced monthly please contact us.
What are “Self-managed” Live Chat Operators?
Self-managed operators let your own staff log in and receive chats whenever they’re available. If you want your staff to receive live chat messages simply select how many self-managed operators you need and we’ll take care of the set up for you.
How do I know which package I need?
Choose one of our packages based on the volume of leads and inquiries you require. If your website receives less than 1,000 unique browsers a month, we recommend starting with our $149 package. Then, if it looks like we can send you more leads/inquiries than your package allows for, we’ll let you know in advance so you can make an informed decision to upgrade.
I own more than one website, do I have to buy multiple packages?
If your other websites are under the same business umbrella and we can use the same information you provided in the questionnaire we will send you, then simply add the code we’ll provide to as many of your sites as you need to. If your websites are separate businesses or offer different products and services you will need additional packages to ensure each is giving the right information to your customers.
Can I increase or decrease my package?
Yes! You remain in control of your account at all times – change your package whenever you want to suit your business needs.
What happens after I sign up?
Once your payment is completed, a Live Chat Monitoring account manager will email you to get started on your questionnaire and set up your self-managed operators (if needed). In most cases we can launch your account within 48 hours.
Do you have contracts or minimum commitments?
No! Our packages are offered on a month-to-month subscription basis – that means you can cancel at any time.
Do you offer custom packages for larger websites?
Absolutely! We can set you up with a team of live chat operators specially trained to be experts in your business services or products. They’ll offer specialised customer service, technical support, and ecommerce support to assist web visitors and customers buying from you online. For more details, please contact us to discuss your exact needs.