24/7 Live Chat: Your Go-To Website Receptionist
The roles of a receptionist are diverse. They are the very first point of contact in organizations, welcoming and directing clients and also handling inquiries in person over call or email. In retail stores, they have a much broader array of tasks and specifications. Not only are they involved in bookkeeping, the information about the merchandise and company, they also are the prime source of guidance and assistance to your customers. They facilitate customers by demonstrating the operation of merchandise and influencing their buying behavior. Their set of skills includes good communication skills, active listening, social perceptiveness and of course the art of persuasion.
You must be wondering why we are presenting the job specifications of a receptionist in a live chat support blog post. Well, the roles and duties are precisely the same. Live chat support is essentially an online receptionist for your website. They are the first base of interaction online users come across; they assist and guide the customers with their queries, help them understand the various options of cost and shipping, and most importantly, encourage and pinpoint the buying behavior.
What businesses need to understand is that your online store is your brand’s showroom minus its physical existence. It functions exactly the same way. You try to target your niche and achieve sales in return, just as you would in your physical store.
Today’s world is an explosion of clients from all over the globe. Your website defines who you are and what you deliver, so it is important that you pitch out the right message. 24/7 online support greets, inquires about the reason for your visit, and assists you with queries about the brand to the point that you feel comfortable and coast towards the checkout — what more could one ask for?
If you are aiming for customer enhance retention, loyalty, referrals, and leads, focus on making your live chat support better. What you need to do is train your staff to answer all queries, minimizing response time, guide customers about the various options the brand offers in terms of products, services and costs, and lastly, collect valuable feedback in return.
LiveChatMonitoring.com offers fully managed and co-managed live chat solutions for businesses that are serious about maximising the opportunity to convert leads on their website.